Refunds & Cancellation

Short version: subscriptions are monthly, you can cancel any time from Settings, and cancelling stops the next charge while leaving you access through the period you already paid for.

Effective September 9, 2026

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Billing cycle

Paid features on InterSession IQ are monthly subscriptions billed in advance. Your first charge happens when you subscribe, and each renewal charge happens on the same day of the following month. Prices are listed on the pricing page and are in US dollars.

Each feature is billed separately, so subscribing to one feature and cancelling another is normal and doesn't disturb the rest of your account.

How to cancel

Open Settings → Subscription in the app and cancel the feature you no longer want. Cancellation takes effect at the end of the current billing period. You can also email support@intersessioniq.healthand we'll cancel it for you.

There is no cancellation fee and no minimum term. You are not required to contact us before cancelling, and cancelling does not delete your account or your clients' records.

What happens after you cancel

  • You keep access to the cancelled feature until the end of the period you have already paid for. We do not cut access off mid-month.
  • After that date, the feature's surfaces stop working and no further charges are made.
  • Data collected while the feature was active is retained under the Privacy Policy and remains available for export. Cancelling a subscription is not a deletion request.

Refunds

Because subscriptions are month to month and cancellable at any time, we do not generally prorate or refund partial months. We will issue a refund in these cases:

  • Duplicate or erroneous charges.Refunded in full, promptly, once identified. Tell us and we'll fix it.
  • A charge after you cancelled. Refunded in full.
  • The feature was substantially unavailable for a significant part of a billing period because of a fault on our side. Refunded in proportion to the disruption.
  • You subscribed by mistake and tell us within 14 days of the charge, without having used the feature meaningfully in that time. Refunded in full.

Outside those cases we look at refund requests individually and try to be reasonable about it. Ask.

How refunds are paid

Approved refunds go back to the original payment method through Stripe. Most appear within 5 to 10 business days, depending on your bank. We'll email you when the refund is issued.

Failed payments

If a renewal charge fails, Stripe retries it over a short window and we'll email you about it. Your access continues during that grace period rather than cutting out mid-session. If the charge ultimately can't be collected, the subscription is cancelled and access to the paid feature ends.

Group practices

When a practice owner subscribes on behalf of a practice, the practice owner is the customer for billing purposes. Individual members are never charged and cannot cancel the practice's subscription. Removing a member from the practice adjusts the next invoice; it does not generate a mid-month refund.

Contact

Billing questions, refund requests, and anything that looks wrong on an invoice: support@intersessioniq.health.